Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

CAN_472623

Location

Red Deer

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Calgary, AB - (CAN) 734 7th Avenue Southwest Suite 240 AB Calgary , AB T2P 3P8

Branch Phone Number

403-269-6936

Job Description

Customer Service Representative



Manpower is currently seeking a Customer Service Representative for a contract position in Red Deer, AB.



Responsibilities:

* Respond to shopper's requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner

* Maintain a thorough knowledge of the Centre's services, stores and locations, merchandise, and upcoming special events and promotional services

* Develop and maintain strong relationships with retailers and educate on the Centre's services

* Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service

* Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.

* Support the Centre's gift card program including handling cash, credit and Interact payment, and reconciling receipts

* Complete administrative tasks and conduct all service functions related to the Concierge Desk

* Assist with promotional and special events as required

* Provide gift wrapping for customers and assist with other related duties



Experience:

* Experience in a similar position with exceptional customer service skills

* Intermediate skills in Microsoft Office (Excel and Word)

* Strong organizational, planning and time management skills

* Excellent oral and written communication skills

* Strong attention to detail and problem solving skills

* Ability to prioritize workload and handle competing priorities and deadlines

* Positive and friendly "Customer First" attitude

* Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays



Please email your resume directly to robyn.paquette@manpower.com or call 403.298.4395. Alternatively, you can view our current open positions on manpowerab.com



Even if this one might not be the one for you, please do not hesitate to send your email to Calgary.ab@manpower.com and let one of our Talents Management Consultants connect with you about our other opportunities.



Follow us on Facebook (manpoweralberta), Instagram (Manpower.AB), twitter (ManpowerAB) & LinkedIn (ManpowerAB).