Urgent Hiring: Customer Service Representative

Industry

Insurance

Advert ID

USA_473690

Location

Atlanta

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD17.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

Manpower has immediate opening for PC Customer Service - Insurance Specialist I in Atlanta, GA.



What's in it for you?



o $17.00 per hour



o Mon-Fri 9:00a-6:00p



o Contract might be extended



What is the job?



The Claims CSR role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer.



Duties / Responsibilities:



Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.

Provides status on existing claims to either policyholder and/or client.

Updates computer records in order to maintain data integrity of information.

Resolution of customer issues and refers escalated items to higher levels for guidance.

Researches information in order to provide customers with basic data related to policies.

Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.

Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.

Other duties as assigned by management and may support other departmental areas based on business need.

Knowledgeable of multiple claims applications including mainframe and windows based systems.



What you bring to the job?



· Minimum 6 months - 2 years of customer service related experience. Doesn't have to be in a call center environment, but that is a plus.



· Bilingual in Spanish is a PLUS



· High School Diploma or GED



· Ability to pass the drug test and background check



Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.